GRAND Series Premium Artificial Christmas Tree

A: Most in-stock items are delivered within 3–7 working days to UK mainland addresses. Estimated delivery times are shown on each product page and in your order confirmation email.

A: Yes, we offer free standard delivery to most UK mainland addresses. Additional delivery charges may apply to selected postcodes, including the Scottish Highlands, Islands, Northern Ireland and other remote locations.

A: Assembly requirements vary by product. Some items arrive fully assembled, while others require partial or full assembly. All necessary fittings, hardware and instructions are included where applicable.

A: Our furniture is manufactured using durable, weather-resistant materials designed for outdoor use throughout the year. To maximise product longevity, we recommend using protective covers and storing cushions indoors during prolonged periods of wet or severe weather.

A: Yes. Our outdoor furniture is crafted from weather-resistant materials including aluminium, hardwood, outdoor fabrics and performance finishes, making it suitable for year-round outdoor use when properly maintained.

A: Our cushions are made using outdoor-grade fabrics; however, we recommend storing them indoors or in a dry storage box during prolonged periods of rain and when not in use. This helps preserve their appearance and extend their lifespan.

A: Yes. Most cushion covers feature concealed zips and can be removed for cleaning. We recommend spot cleaning where possible and following the care instructions supplied with your product. Always allow cushions to dry thoroughly before use or storage.

A: Regular cleaning with mild soap and warm water will help keep your furniture looking its best. Specific care instructions vary by material and can be found in the Care Guide provided with each product. We also recommend using protective covers during extended periods of non-use.

A: Yes. Eligible products are covered by a 12-month manufacturer's warranty against defects in materials and workmanship under normal domestic use. Full warranty details are available on request.

A: Yes. We offer a 30-day returns policy for most products. Items must be returned in accordance with our Returns Policy. Please refer to our Returns Policy page for full details, conditions and exclusions.

A: Yes. Our gas fire pit tables are designed for use with standard propane (LPG) gas cylinders and are supplied with a UK-compatible regulator and hose where specified. Please refer to the individual product description for full compatibility details.

A: Most of our fire pit tables provide up to 50,000 BTU of heat output, creating a warm and comfortable atmosphere for outdoor entertaining throughout the year. Heat output may vary depending on the specific model.

A: Yes. Selected models include a matching fire pit lid, allowing the burner area to be covered and used as a practical coffee table or dining surface when the fire feature is not in use.

A: For selected collections, spare parts and replacement cushions may be available. Please contact our customer service team with your order details and product information, and we will be happy to assist.

A: Our customer support team is here to help.

Email: info@mimo-living.com
Telephone: +44 (0)161 503 1392

We aim to respond to all enquiries as quickly as possible during normal business hours.